Unified Platforms

We connect Omnichannel cloud module with access to all platforms used by the call center, with access to the creation of Troubleshooting panels for each service that is supported.

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Troubleshooting module

Manager module for customer service levels in the call center, offers the dynamic capacity of immediate creation of new service channels.

Each new channel creation has the possibility of creating the tree of questions and answers for the operators such as the end users, thus creating a Troubleshooting manager that brings the solution closer immediately.

Another reference is the unification of all the platforms used in one place so that the operator has the place to enter.

Captura de Pantalla 2020-11-27 a la(s) 1
Captura de Pantalla 2020-11-27 a la(s) 1

BENEFITS

  • A single page to turn to.

  • Immediate access to possible solutions before claims.

  • Dynamic module.

  • Ease of creating the number of service channels necessary.

  • 100% web with immediate access.

  • Easy to use.

  • Registrations, Cancellations and immediate modifications.

  • Integration with other platforms as direct access to them.